TERMS AND CONDITIONS OF SALES
Our goal is for online ordering from Kuykendall’s Press to be as simple and trouble-free as possible. We ask that you carefully read our terms and conditions in order to avoid any misunderstanding.
We provide FREE GROUND SHIPPING for any retail order of 50 books or more. Wholesale orders are not eligible for free shipping.
We ship by UPS, Priority Mail, or Book Rate (Media Mail), depending on the customer’s choice. You can choose which option you prefer at checkout. Typically, Media Mail will be your cheapest option. Priority Mail is a good option for fast shipment on orders up to 20 books. UPS is usually the best option for orders over 20 books, if you need faster shipment.
A 4% state tax must be added to the cost of products shipped to locations within the state of Alabama. An additional 2% tax must be added to anything shipped to a location in Limestone County. Anything shipped to a location within the city of Athens or picked up in the store will be taxed 8%. It is illegal for us not to charge these taxes. The state of Alabama does not allow tax exemptions for churches.
We want you to be fully satisfied with your purchases from Kuykendall’s Press. You may return for refund any product with which you are unhappy. If you return a product because it is defective or because of our error, we will pay the cost of return shipping. Otherwise, the customer is responsible for return shipping costs.
Exception: We cannot give a refund for a non-defective product that is no longer in its original condition and cannot be sold as new.
Please contact us for return authorization. When you return merchandise, include your invoice along with a note explaining your reason for returning it.
“Special Order” items will be subject to a restocking fee.
In the event we do not have an item in stock, we will order it from our supplier and ship it to you as soon as possible. If you have ordered other items that we have in stock, we will immediately ship the items we have, and when the back-ordered item comes in we will charge you only the amount that the shipping would have been if we had been able to ship all together. (We will absorb the added shipping cost of the separate shipment.)
Any information we obtain through transactions with our customers will be kept private. We do not share this information with anyone.